FAQ Smart FAshion

Pills appeared on my dress / hoodie, can I use a peeler?

Yes, it’s absolutely OK to use a peeler :)

Pilling can also be treated by ironing that makes the fabric smoother. We don’t recommend ironing Smart Hoodie 02 from Tecnostretch, nor the softshell Smart Jacket.

Do you recommend using gall soap to remove stains?

In terms of eliminating dirt and stains, gall soap is very effective and can be used with our products. However, it is very important to follow the instructions, avoid applying it on the material for longer than 15 minutes and to wash the soap out of the product thoroughly.

After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

In terms of eco and animal friendly approach, we recommend alternatives like coconut oil soaps or olive soaps with lemon extract.   

Why are your hoodies, dresses and jackets so expensive?

It is because we care – and we care deeply. We care about the environment – and use only certified materials whose whole process of production is kind to both nature and people; we care about people – our products are sewn in professional tailoring workshop where people get fairly paid for all the beautiful work they do; and we care about YOU, our customers – and want to give you the best of the best.

Not just ANY dress, hoodie, or a jacket – we have dreamed about creating something special, something, that will last ages, that is timeless and pure. Clothes you don’t have to buy many of; but can wear them on MANY occasions. We believe that by choosing our products, people proudly give their voice to slow fashion where each part of the production is fair and transparent and where people get paid for their work fairly.

When you choose Sestrice Smart Fashion, you choose quality, innovation and timelessness. And – you help us grow and dream even bigger. Thank you for that ♥  

Smart Hoodie, Smart Jacket – should I measure myself with my baby in a carrier?

The measurements stated in the Smart Hoodie and Smart Jacket size charts stand for fastened products without a child. Thus always measure yourself only – our hoodie is cut oversize and is also very flexible. The softshell jacket is more solid and it’s always good to consider what you will wear underneath it.

Smart Hoodie

How warm are your hoodies?

This mostly depends on how much you are bothered by cold :) which is very individual of course, but generally we can say that for people less resilient to cold temperatures we recommend:

Smart Hoodie 01 with Tecnowool® - usable throughout spring and autumn and warmer winter days. During cold winter and / or rainy, windy weather, it is good to cover it with another layer, preferably wind and water proof, like our softshell Smart Jacket.

Smart Hoodie 02 with Tecnostretch® - usable throughout colder summer days (or nights) and warmer spring and autumn days.

For those who are not bothered by cold that much, we recommend:

Smart Hoodie 01 with Tecnowool® - usable throughout the whole winter (with respect to the fact that it’s not waterproof)

Smart Hoodie 02 with Tecnostretch® - usable throughout spring and autumn and warmer winter days. During cold winter and / or rainy, windy weather, it is good to cover it with another layer, seeing that the hoodies themselves are not impermeable :)

I am stuck between two Smart Hoodie sizes. What now?

It’s mostly about your personal comfort feeling – if you prefer clothes to be tight, choose the smaller size. If you feel better in oversize clothes, choose the bigger one. Our hoodies are very stretchy and flexible, so it’s all about your preferences.

You can also join our Sestrice Fans FB group and ask there, our members are always very helpful, offering advice and pictures about how the hoodies fit.

If the hoodie doesn’t fit you, you can always return the unused goods within 14 days.

Why there is no hanging loop on your hoodie?

Our hoodies are very popular also due to the stretchy material they are made of – they are very flexible, but also weight something. If the whole weight of the hoodie would hang on such small piece of fabric, the fabric might get damaged. Thus we recommend to hang the hoodie using a hanger :)

I washed the hoodie according to instructions, but it came from the washing machine soaking wet. What now?

If you washed the hoodie separately, its weight might not had been evenly distributed in the drum, thus leading to improper spin. In such case, add some towels of the hoodie colour (or some similar fabric) and put the spin cycle on again – your washing machine should fill in water again and spin properly.

I have washed the merino Smart Hoodie 01 in improper laundry detergent / fabric softener – what now?

Wash the hoodie several times in wool wash detergent, adding a bit of vinegar in the fabric softener compartment. Repeat this until the hoodie is free of the unwanted substances.

How to remove dye stains from the merino Smart Hoodie 01?

We recommend to leave the hoodie in a concentrated solution of water and silk and wool washing liquid for a while, then wash with colour capture sheets (if needed, repeat several times).

How to remove fat stains (e.g. blood, breast milk…) from the merino Smart Hoodie 01?

First and foremost, when removing fat, greasy stains it is important to rinse them in cold water, seeing that hot water will cause the stains to “cook” into the fabric. Then take a small bowl and prepare a concentrated solution of water and silk and wool washing liquid, rub the fabric gently with it, wash and rinse. As wool is an animal fibre, you can also apply low-concentrated and short –time acid rinse.

Another way is to put small amount of the wool and silk washing liquid on the dry stain and wait around 15 minutes. Then wash the hoodie according to instructions without adding any more washing liquid.   

How to remove common stains (e.g. food, spice, grass) from the merino Smart Hoodie 01?

Rinse the stains in cold water first. Then take a small bowl and prepare a concentrated solution of water and silk and wool washing liquid, rub the fabric gently with it, wash and rinse. As wool is an animal fibre, you can also apply low-concentrated and short –time acid rinse.

Another way is to put small amount of the wool and silk washing liquid on the dry stain and wait around 15 minutes. Then wash the hoodie according to instructions without adding any more washing liquid.  

How to remove dye stains from the tecnostretch Smart Hoodie 02?

You can try washing the hoodie with colour capture sheets (add 4 to 5 sheets or even more, if needed). 

Another way is to fill the bath tub with 30°C water, add 2 tablespoons of baking soda and stir thoroughly; then put the hoodie in and leave it there for some time. Afterwards wash the hoodie in washing machine on 30 °C with liquid washing detergent, 2 wash cycles in a row.

You can also try using a gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

You can also try buying a gentle stain removal spray (e.g. Sonett), soak the hoodie in cold water and leave it there for a while, then apply the spray and then wash with colour capture sheets.

How to remove fat stains (e.g. blood, breast milk…) from Smart Hoodie 02?

First and foremost, when removing fat, greasy stains it is important to rinse them in cold water, seeing that hot water will cause the stains to “cook” into the fabric. You can then use gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

How to remove common stains (e.g. food, spice, grass) from Smart Hoodie 02?

Rinse the stains in cold water first. The longer they stay on the fabric, the harder is to get rid of them, so be quick. Then you can then use gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

Another way is to use a stain removal spray (e.g. Sonett) and then wash the hoodie.

Smart Dress

Smart Dress – I am stuck between two sizes. What now??

Measure yourself properly, paying great attention to the sleeve circumference length – this is very important for the dress to be comfortable for you. Then thoroughly check the dress size charts on our website.

You can also join our Sestrice Fans FB group and ask there, our members are always very helpful, offering advice and pictures about how the dresses fit.

If the dress doesn’t fit you, you can always return the unused goods within 14 days.

Can the smart dress be dried in tumble dryer?

With several fabrics the producer claims they can be dried in a tumble dryer, however, our experience showed that the fabric tends to colour-fade over time when tumble dried. Thus we recommend to hang the dress to dry, so they’ll keep their beautiful colour for a long time :)

I washed the dress in wrong detergent – what now?

No big deal, just wash it several times in the preferred washing detergent.

How to remove dye stains from Smart Dress?

You can try washing the dress with colour capture sheets (add 4 to 5 sheets or even more, if needed). 

Another way is to fill the bath tub with 40°C water, add 2 tablespoons of baking soda and stir thoroughly; then put the dress in and leave it there for some time. Afterwards wash the dress in washing machine on 40 °C with liquid washing detergent, 2 wash cycles in a row.

You can also try using a gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

You can also try buying a gentle stain removal spray (e.g. Sonett), soak the hoodie in cold water and leave it there for a while, then apply the spray and then wash with colour capture sheets.

How to remove fat stains (e.g. blood, breast milk…) from Smart Dress?

First and foremost, when removing fat, greasy stains it is important to rinse them in cold water, seeing that hot water will cause the stains to “cook” into the fabric. You can then use gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

How to remove common stains (e.g. food, spice, grass) from Smart Dress?

Rinse the stains in cold water first. The longer they stay on the fabric, the harder is to get rid of them, so be quick. Then you can then use gall soap (or its alternative), allow it to take effect for 10 – 15 minutes (no longer) and wash the soap out of the product thoroughly. After using gall soap we recommend an acid rinse – e.g. 10% citric acid solution or a laundry rinse. Be careful to put the rinse in the fabric softener compartment and not in the laundry gel compartment.

Another way is to use a stain removal spray (e.g. Sonett) and then wash the dress.

Smart Jacket

Is your Smart Jacket good for winter?

Smart Jacket 01 is made of warmer softshell with the Tecnopile Fleece insulation. The water column of 10 000 mm will make you safe from rain and snow. Naturally, the most important factor is your personal comfort feeling – how cold-resistant you are. This jacket handles mild winters with grace, but when the temperature drops bellow zero it’s mostly about what you wear underneath it and what you combine it with.  

How does your Smart Jacket fit regarding the size chart? If the Smart Hoodie M/L fits me, will Smart Jacket M/L fit me too?

The material Smart Jacket is made of is not as flexible as Smart Hoodies are. Thus, if your hoodie is tight on you, you might need to buy a jacket that is one size bigger. Naturally, thoroughly measure yourself before purchase, preferably with clothes on (those you plan to wear under the jacket) and check the jacket measurements in size charts.