Questions about shopping

What are the shipping costs?

Packages are sent either via GLS parcel service or Slovak Post according to its weight and country of delivery. This affects the final shipping costs. Orders over 165€ are delivered to Slovakia and Czech Republic for free.

How can I pay?

In our e-shop you can use the Visa or MasterCard and also PayPal service. You can also choose Payment on Delivery option for orders delivered to Slovakia and Czech republic – this service is not individually charged.

My payment transfer failed – what should I do?

If your bank card payment fails, within 10 minutes you will be automatically sent an e-mail with a link for a new payment. If no link is received or the payment transfer fails again, please contact us at hello@sestrice.com.

How long does delivery take?

All products available in our e-shop that can be moved to the cart are present in our stock and ready to be dispatched – we ship goods every work day. Delivery within Slovakia and Czech Republic then takes 1-2 days; within foreign countries it depends on the chosen country.

Do you have a store?

You can try or buy all our wraps and carriers in our Showroom in Bratislava.

Some of our chosen products can also be tried and bought in our befriended stores - Pajko in Prievidza, Slovenská mama in Topoľčany and Zkus nosítko in Prague.

Vitalclinic in Bratislava and Fyziomama in Trnava offer a possibility of testing our products, as well as consultation with physiotherapists. 

Nožičkovo in Košice offers babywearing consultancy and a possibility to try and rent out our carriers.  

Besides that you can always ask your regional babywearing group. This map will show you the list of groups that have our wraps borrowed, so you can choose the one that is nearest you.

Why is there no self-pickup option?

To reach top delivery speeds, all our products are stored in a dispatch warehouse. Thus the self-pickup option is not available.

How do you protect my privacy during shopping

We are doing the best we can :)
Everything about protection of your personal data can be found in this section.

How to bring a complaint to us?

We know complaining isn’t easy - we will do our best to find the best solution there is. Do not hesitate to contact us at hello@sestrice.com and describe the case in detail. Your complaint will be processed as quickly as possible, though for a maximum of 30 days.

More detailed information on a complaint process can be found in the Returns section.

The size / colour of a product just doesn’t fit me – how can I exchange it?

Email us at hello@sestrice.com stating your invoice or order number and information on which products you wish to exchange. If the desired product is available, we will be happy to exchange it.

Then you can send us the goods to:

Sestrice, s.r.o.
Tupolevova 4
5101 Bratislava

f sending the package by post, please provide us with the tracking number at hello@sestrice.com . After receiving the original product, we will send the required one immediately. When exchanging the goods, do not fill in the Withdrawal form.

Questions about Sestrice

Are you really sisters?

Yes :)

How did you start making your own wraps?

At about the same time we have become mothers and started to spend time together on our maternity leaves. We found out that babywearing really helps us with the whole being-a-mom thing and wraps have become our passion. We tried various brands, types and blends. However there was no Slovak brand of woven wraps, so we decided to be the first!
After a long search we have found a weaving mill capable of weaving such material. During all those years we have learned much about weaving, yarns and weave types.
Later we started to develop a growing ergonomic carrier because the demand for carriers made of our wraps persuaded us that we want to create really comfortable, high quality and professionally made carrier that we have – according to the feedback from our customers – achieved to develop :)