{"id":33798,"date":"2023-07-12T09:35:49","date_gmt":"2023-07-12T07:35:49","guid":{"rendered":"https:\/\/www.sestrice.com\/questions-and-answers\/"},"modified":"2026-01-12T16:57:22","modified_gmt":"2026-01-12T15:57:22","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.sestrice.com\/en\/questions-and-answers\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"\t\t
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Questions and Answers <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shopping Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the shipping cost? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We ship our packages via GLS courier service, Slovak Post, or to Packeta pick-up points (available in Slovakia and the Czech Republic), depending on the package weight and destination country. Shipping costs<\/a> vary accordingly. Orders over \u20ac165 are shipped free of charge to Slovakia and the Czech Republic.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In our online store, you can pay with Visa or MasterCard, or via PayPal. For orders shipped within Slovakia and the Czech Republic, you can also choose cash on delivery.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy payment didn\u2019t go through \u2014 what should I do? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your card payment fails, please contact us at hello@sestrice.com<\/a>. We can arrange an alternative payment by bank transfer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All products that can be added to the shopping cart are physically in stock and ready to ship every business day. Delivery<\/a> within Slovakia and the Czech Republic takes 1\u20132 days; international delivery times depend on the destination country.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a physical store? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! You can try and purchase all our wraps, carriers, and clothing at our store<\/a> in Bratislava.<\/p>\n

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You can also try and purchase selected products in our partner stores \u2013 B\u00e1betkovo<\/a> in Ko\u0161ice, \u0160atka\u0148a<\/a> in Trnava, Svet nosenia<\/a> in Prievidza, Slovensk\u00e1 mama<\/a> in Topo\u013e\u010dany, Pri srdie\u010dku <\/a>in Zvolen, RC MaT\u00e1ta Husovice<\/a> in Brno, Zkus nos\u00edtko <\/a>in Prague, Nos\u00edm t\u011b<\/a> in Liberec, and \u0160atkom\u00e1nie<\/a> in T\u00fdnec nad S\u00e1zavou.<\/p>\n

Vitalclinic<\/a> in Bratislava and Fyziomama<\/a> in Trnava offer the opportunity to try our products and receive professional babywearing advice from physiotherapists.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pick up my order in person? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders placed through the e-shop cannot be picked up in person. However, you are welcome to visit our store at Z\u00e1poro\u017esk\u00e1 3, Bratislava. For current opening hours, please check our website.<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you protect my privacy when shopping? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As best as we can \ud83d\ude42 You can find everything about how we protect your personal data in the Privacy Policy section<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer babywearing consultations? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Absolutely! You can reach us for online consultations via Facebook<\/a> or Instagram<\/a> messages, or by email at hello@sestrice.com<\/a>. If you are in or near Bratislava, you can also visit us in person at our store<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Returns and Complaints <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI\u2019d like to return a product that doesn\u2019t fit my needs.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course. After your order is delivered, you have 14 days<\/strong> to withdraw from the purchase without giving a reason. You\u2019ll find detailed instructions in the Returns<\/a> section. The online return form will guide you through the entire process. If you experience any problems with the form, you can also arrange the return via email at hello@sestrice.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I file a complaint? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Detailed information about the complaint process can be found in the Returns section<\/a>. Use the relevant online form to register your complaint \u2014 it will guide you through each step. If you have any trouble, you can also contact us by email at hello@sestrice.com<\/a> and describe the issue.<\/p>\n

We will do our best to handle your complaint as quickly as possible, though the maximum period is 30 days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe size\/color doesn\u2019t fit, and I need an exchange. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you\u2019d like to exchange your product for a different color, size, or model, please fill in the Exchange Form in the Returns section<\/a>. The form will guide you through the process. If the desired product is available, we\u2019ll gladly exchange it for you. If you have trouble with the form, you can also arrange the exchange via email at hello@sestrice.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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About Sestrice <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you really sisters? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we are! \ud83d\ude42<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow did you start making baby wraps? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We both became mothers around the same time and spent a lot of time together during maternity leave. We discovered that babywearing made motherhood much easier, and wraps quickly became our passion. We tried many brands, types, and blends, but at that time, there was no Slovak brand producing woven wraps \u2014 so we decided to create one ourselves. After a long search, we found a weaving mill that could produce the kind of fabric we needed. Over the years, we\u2019ve learned a lot about weaving, yarns, and bindings, which allows us to make better and better wraps every year. Later, we also began developing an adjustable ergonomic baby carrier, because we wanted to create a truly high-quality, comfortable, and professionally sewn carrier \u2014 and based on our customers\u2019 feedback, we\u2019ve succeeded \ud83d\ude42 You can read more about us in our shared interview.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Our Bestsellers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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