You have a period of 14 days after the date on which you receive the goods to withdraw from the contract without stating a reason and return the complete and unused goods to us.
If you decide to withdraw from the contract, please write us at firstname.lastname@example.org and attach this Withdrawal Form. You can also send it to our address:
Withdrawal from the contract must be delivered no later than on the last day of the 14 days long period.
The goods must be sent to us or – after previous agreement – personally delivered no later than 14 days after withdrawing from the contract to the address:
Address for returns within Czech Republic:
FHB Group s.r.o.
c/o Sestrice - 70155
You are obliged to return complete and undamaged goods you received on the basis of the contract of sale. Otherwise the refund amount can be reduced by the damage compensation.
funds spent on the purchase of goods including shipping costs will be refunded no later than in 14 days since receiving the notice of withdrawal. Refund will take place the same way the payment was done. In case of Payment on Delivery we will return your money back to your bank account.
The return shipping will be at the cost of the customer. Thus we recommend you send the package insured and by registered mail. Consignments on delivery will not be accepted by us. Before shipping, pack the goods carefully to avoid its damage.
The 14 days period for return of goods does not serve as a free testing of the product. The product can only be returned unused and unwashed.
ClaimWhen writing a complaint, please contact us at email@example.com and describe your problem. We will then discuss the best solution possible. We will do our best to solve your claim as soon as possible, but it can take us 30 days at most.
Goods sent on a complaint should be submitted to evaluation immediately after the fault is detected. Do not send the consignment on delivery, in such case we will not accept it. We recommend you send the package insured and by registered mail. Please attach a copy of an invoice to the consignment.
Before shipping, pack the goods carefully to avoid its further damage. For the complaint we accept only properly cleaned goods, for hygienic reasons.
Immediately after receiving the goods we will send you a complaint protocol and inform you continuously on the whole complaint process.
When the claim is declined we may charge the costs of claim and handling charges. More information on the terms of claim can be found in our Terms and Conditions.