Questions and Answers

Shopping Questions

We ship our packages via GLS courier service, Slovak Post, or to Packeta pick-up points (available in Slovakia and the Czech Republic), depending on the package weight and destination country. Shipping costs vary accordingly. Orders over €165 are shipped free of charge to Slovakia and the Czech Republic.

In our online store, you can pay with Visa or MasterCard, or via PayPal. For orders shipped within Slovakia and the Czech Republic, you can also choose cash on delivery.

If your card payment fails, please contact us at hello@sestrice.com. We can arrange an alternative payment by bank transfer.

All products that can be added to the shopping cart are physically in stock and ready to ship every business day. Delivery within Slovakia and the Czech Republic takes 1–2 days; international delivery times depend on the destination country.

Yes! You can try and purchase all our wraps, carriers, and clothing at our store in Bratislava.

 

Orders placed through the e-shop cannot be picked up in person. However, you are welcome to visit our store at Záporožská 3, Bratislava. For current opening hours, please check our website.

As best as we can 🙂 You can find everything about how we protect your personal data in the Privacy Policy section.

Absolutely! You can reach us for online consultations via Facebook or Instagram messages, or by email at hello@sestrice.com. If you are in or near Bratislava, you can also visit us in person at our store.

Returns and Complaints

Of course. After your order is delivered, you have 14 days to withdraw from the purchase without giving a reason. You’ll find detailed instructions in the Returns section. The online return form will guide you through the entire process. If you experience any problems with the form, you can also arrange the return via email at hello@sestrice.com.

Detailed information about the complaint process can be found in the Returns section. Use the relevant online form to register your complaint — it will guide you through each step. If you have any trouble, you can also contact us by email at hello@sestrice.com and describe the issue.

We will do our best to handle your complaint as quickly as possible, though the maximum period is 30 days.

If you’d like to exchange your product for a different color, size, or model, please fill in the Exchange Form in the Returns section. The form will guide you through the process. If the desired product is available, we’ll gladly exchange it for you. If you have trouble with the form, you can also arrange the exchange via email at hello@sestrice.com.

About Sestrice

Yes, we are! 🙂

We both became mothers around the same time and spent a lot of time together during maternity leave. We discovered that babywearing made motherhood much easier, and wraps quickly became our passion. We tried many brands, types, and blends, but at that time, there was no Slovak brand producing woven wraps — so we decided to create one ourselves. After a long search, we found a weaving mill that could produce the kind of fabric we needed. Over the years, we’ve learned a lot about weaving, yarns, and bindings, which allows us to make better and better wraps every year. Later, we also began developing an adjustable ergonomic baby carrier, because we wanted to create a truly high-quality, comfortable, and professionally sewn carrier — and based on our customers’ feedback, we’ve succeeded 🙂 You can read more about us in our shared interview.

Our Bestsellers

  • Carriers

    Sestrice Carrier ONE

    Rated 5.00 out of 5
    215,00  Select options This product has multiple variants. The options may be chosen on the product page
  • Carriers

    Sestrice Carrier

    Rated 5.00 out of 5
    194,00  Select options This product has multiple variants. The options may be chosen on the product page
  • Accessories

    Babywearing Smart Cover 2in1

    Rated 5.00 out of 5
    112,00  Select options This product has multiple variants. The options may be chosen on the product page
  • Carriers

    Linen carrier Sestrice Carrier ONE

    Rated 5.00 out of 5
    215,00  Select options This product has multiple variants. The options may be chosen on the product page
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